Legal

Privacy Policy

Effective June 2025

1. Introduction

Welcome to Prompt Media Solutions. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services, including but not limited to:

  • Bulk SMS Services
  • Meta WhatsApp Business API
  • RCS Messaging
  • Email Marketing
  • Voice Call & IVR Solutions
  • GEO-Fencing SMS & WhatsApp
  • Digital Marketing Services
  • API Integrations
  • Web & Mobile Solutions
  • BTL Activities

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Full Name
  • Company Name
  • Email Address
  • Mobile Number
  • Business Address
  • GST Number (if applicable)
  • Payment Information (where applicable)

3. How We Collect Information

We collect information through:

  • Website enquiry forms
  • Contact forms
  • Service registration
  • Demo requests
  • API integrations
  • Cookies and analytics tools
  • Customer support interactions
  • Third-party integrations where permitted by law

4. How We Use Your Information

We use your information to:

  • Provide and manage our services
  • Process enquiries and quotations
  • Execute marketing campaigns
  • Improve website performance
  • Enhance customer experience
  • Send invoices and payment reminders
  • Provide technical support
  • Communicate important service updates
  • Comply with legal and regulatory requirements
  • We do not sell your personal information to any third party.

5. Sharing of Information

Your information may be shared only with trusted third parties when necessary, including:

  • Telecom Operators
  • Meta Platforms (WhatsApp Business)
  • Google Services
  • RCS Service Providers
  • Payment Gateway Providers
  • Cloud Hosting Providers
  • Technology Partners
  • Government or Regulatory Authorities when required by applicable law
  • All third-party partners are expected to maintain appropriate security and confidentiality standards.

6. Cookies

Our website uses cookies and similar technologies to improve user experience, analyze website traffic, remember preferences, and enhance website performance.

You may disable cookies through your browser settings; however, some features of the website may not function properly.

7. Data Security

Prompt Media Solutions implements appropriate administrative, technical, and physical safeguards to protect your personal information against:

  • Unauthorized access
  • Data loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

While we strive to protect your information, no online transmission or storage method can be guaranteed to be completely secure.

8. Data Retention

We retain your information only for as long as necessary to:

  • Deliver our services
  • Meet contractual obligations
  • Comply with applicable laws
  • Resolve disputes
  • Maintain business records
  • Once the retention period expires, the information will be securely deleted or anonymized.

9. Third-Party Websites

Our website may contain links to external websites. Prompt Media Solutions is not responsible for the privacy practices, security policies, or content of third-party websites. We encourage users to review their respective privacy policies before sharing any personal information.

10. Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent for marketing communications
  • Raise concerns regarding the processing of your information
  • To exercise these rights, please contact us using the details below.

11. Changes to this Privacy Policy

Prompt Media Solutions reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated Effective Date. Continued use of our website or services after such changes constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: